Privacy Policy
Protecting your privacy
At www.myuksimcard.com we’re committed to providing you with the highest level of customer service, including protecting your privacy.
Set out below is information about our Privacy Policy. We recommend that you keep this information for future reference.
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.
Who we are
We’re here to help you avoid expensive international roaming costs when you travel to the UK and Europe. Using our SIM cards, we may be able to help you save lots of money when using your cell phone in the UK and Europe.
Your personal information
Personal information held by us may include your name, address, phone number and your email address. We don’t hold your financial information (Paypal account information or credit card details) because all transactions are processed through Paypal.
We collect personal information from you when you complete your order form on our website.
We may also log information about your access and use of our website.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
How we use your personal information
Your personal information (name and email address) is used to set-up your UK sim card account.
We may also use your personal information to contact and communicate with you, for internal record keeping, for marketing and to send you promotional information about third parties that we think may be of interest to you.
When do we disclose your personal information
In order to set-up your UK SIM Card account, we disclosed to Three UK your name and email address. We do not disclose any other information about you to Three UK.
In addition, we may disclose your personal information to:
- your authorized representatives or your legal advisers (e.g. when requested by you to do so);
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you including our accountants, auditors and lawyers; and
- government and regulatory authorities and other organizations, as required or authorized by law.
This may include parties located, or that store data, outside of North America.
We take reasonable steps to ensure that Three UK, and other third parties, are bound by confidentiality and privacy obligations similar to those contained in this Privacy Policy in relation to the protection of your personal information.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
We reserve the right to charge a fee for searching for and providing access to your information.
If for any reason we refuse to give you access to your information we will let you know why, in writing.
California-resident specific rights
To the extent you are a ‘consumer’ as defined under the California Consumer Privacy Act of 2018 (“CCPA”) and myuksimcard.com is a ‘business’ as defined under CCPA, the following applies to you:
Subject to the provisions of the CCPA, you have the right to request in the manner provided herein, for the following:
(a) Right to request for information about the:
– Categories of Personal Data myuksimcard.com has collected about you.
– Specific pieces of Personal Data myuksimcard.com has collected about you.
– Categories of sources from which the Personal Data is collected.
– Business or commercial purpose for collecting Personal Data.
– Categories of third parties with whom myuksimcard.com shares Personal Data.
(b) Right to request for deletion of any Personal Data collected about you by myuksimcard.com.
If you seek to exercise the foregoing rights to access or delete Personal Data which constitutes ‘personal information’ as defined in CCPA, please contact us at help@myuksimcard.com. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honour your request. myuksimcard.com does not sell your Personal Data.
Security of your personal information
We are committed to protecting your privacy and recognize our obligations to take all reasonable steps to protect your personal information from misuse and loss and from unauthorized access, modifications or disclosure under applicable privacy laws.
We take physical and electronic measures to secure your information. We store your personal information in password-protected servers that are in a restricted and monitored area. Access to this information is limited.
Cookies
Cookies are small text files that our web server may ask your web browser to store on your machine.
The cookie cannot tell who you are, or determine your personal details, and is not used to actually track your access, apart from making sure you are the same person over a given “session” online. Although you could turn off cookies and not normally have any problems accessing many parts of our sites, there are other parts of our web server that rely on cookies. We do not make use of 3rd party cookies on our website.
Amendments
From time to time, it may be necessary for us to review our Privacy Policy. We reserve the right to amend our Privacy Policy at any time and to notify you by posting an updated version on our website.
How to contact us
If you have any questions or need to raise a complaint in relation to privacy, please email us at help@myuksimcard.com.